The Challenge

The product is a workforce management platform used by companies to schedule shifts, manage leave, track time, and process payroll. While contract management for small and mid-sized businesses tends to be straightforward, enterprise customers operate at a much larger scale, involving multiple departments, complex workflows, and higher demands for data visibility.

At the time, the platform didn’t offer dedicated support for managing contracts across teams. This resulted in manual workarounds, limited transparency, and increased operational friction. The challenge was to design a scalable solution to support enterprise contract workflows – without rearchitecting the product or impacting smaller customers.

Problem Discovery

To better understand the contract-related workflows of enterprise customers, we conducted a series of interviews supported by a UX researcher. These conversations revealed consistent pain points:

• A lack of centralised visibility into contract statuses
• Reliance on manual communication between departments

The insights helped us validate the opportunity and shape the direction of the solution. Instead of a fully-fledged contract management module, we focused on improving visibility and enabling API-level access for advanced customers.

Design Sprint

We ran a focused cross-functional design sprint with product, design, and engineering to rapidly explore and prototype possible solutions. Together, we:

• Mapped existing workflows used by enterprise administrators
• Identified lightweight UI improvements to expose contract statuses in-platform
• Prioritised OpenAPI extensions to support integration with customers’ internal systems

The proposed solution included:

• UI enhancements to improve visibility of contract statuses across departments
• New OpenAPI endpoints to allow enterprise customers to access and manage contract data programmatically