{"id":269,"date":"2017-03-28T19:09:22","date_gmt":"2017-03-28T19:09:22","guid":{"rendered":"https:\/\/notio.wpthemestudios.com\/?post_type=portfolio&p=269"},"modified":"2025-03-28T00:05:12","modified_gmt":"2025-03-28T00:05:12","slug":"realigning-timesheets","status":"publish","type":"portfolio","link":"https:\/\/helenkuusk.com\/?portfolio=realigning-timesheets","title":{"rendered":"Realigning the Timesheets Experience"},"content":{"rendered":"
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Realigning the Timesheets Experience<\/h2>\n<\/div>\n<\/div>\n[\/vc_column_text][vc_empty_space height=”50px”]\t\t\t
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The Challenge<\/h4>\n

When I joined the team, a new Timesheets<\/strong> feature had just been released to a segment of customers and the feedback was overwhelmingly negative. Out of 5 stars<\/strong>, the average rating was just 1.2<\/strong>.<\/p>\n

I immediately followed up with users who had given the feature 3 stars or below. Through a series of quick interviews<\/strong>, I gathered insights about the main pain points and frustrations. It was clear that users were confused, the value wasn\u2019t clear, and the feature wasn\u2019t delivering on expectations.<\/p>\n

 <\/p>\n

Uncovering the Root Cause<\/h4>\n

To better understand how the feature ended up in this state, I reviewed the project\u2019s history. There had been solid strategic thinking and promising early concepts, but somewhere along the way, the direction had pivoted.<\/p>\n

I ran a UX audit<\/strong> of the current experience and worked closely with the Customer Support team, PM, tech lead, and Head of Product to map out what changed and why. Through stakeholder interviews and workshops, we identified a key blocker: deep technical debt<\/strong> that had not been accounted for early in the process, which led to several compromises in the feature\u2019s final implementation.<\/p>\n

 <\/p>\n

Aligning Around a New Vision<\/h4>\n

To get the team moving forward again, I facilitated a series of workshops and co-creation sessions. Based on those conversations and user feedback, I created a vision and strategy document<\/strong> outlining:<\/p>\n

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  • The current state of the Timesheets experience<\/li>\n
  • User pain points and business impact<\/li>\n
  • A realistic improvement plan<\/li>\n
  • Measurable outcomes for each phase<\/li>\n
  • A north star experience to work toward<\/li>\n<\/ul>\n

    This vision document became a shared source of truth across design, product, and engineering. It helped us realign around a common goal and provided clarity on what success looked like.<\/p>\n

    Small Wins, Real Impact<\/h4>\n

    While setting the vision, I also collaborated with the team to implement a few quick UX improvements<\/strong> based directly on user feedback. These small but meaningful changes led to a rating increase from 1.2 to 2.4 within a month – <\/strong>a clear sign that we were on the right track.<\/p>\n

    Outcome<\/h4>\n<\/div>\n
      \n
    • Brought cross-functional alignment back to a high-priority feature<\/li>\n
    • Created a shared vision document to guide the team forward<\/li>\n
    • Achieved a 2x improvement<\/strong> in user satisfaction in just one month<\/li>\n
    • Set the foundation for deeper iterations grounded in real user needs<\/li>\n<\/ul>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”64px”][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

      [vc_row css=”.vc_custom_1490788621627{margin-top: 80px !important;}”][vc_column width=”2\/3″][vc_empty_space height=”2px”][vc_empty_space height=”2px”][\/vc_column][vc_column fixed=”thb-fixed” width=”1\/3″ css=”.vc_custom_1490809100043{padding-left: 30px !important;}”][vc_empty_space height=”50px”][vc_column_text css=””] Realigning the Timesheets Experience [\/vc_column_text][vc_empty_space height=”50px”][vc_empty_space height=”50px”][vc_column_text css=””] The Challenge When I joined the team, a new Timesheets feature had just been released to a segment of customers and the feedback was overwhelmingly negative. Out of 5 stars, the average rating…<\/p>\n","protected":false},"featured_media":1688,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","tags":[],"class_list":["post-269","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","project-category-b2b-saas","project-category-usability-testing","project-category-user-research","project-category-ux-strategy","project-category-web"],"_links":{"self":[{"href":"https:\/\/helenkuusk.com\/index.php?rest_route=\/wp\/v2\/portfolio\/269","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helenkuusk.com\/index.php?rest_route=\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/helenkuusk.com\/index.php?rest_route=\/wp\/v2\/types\/portfolio"}],"replies":[{"embeddable":true,"href":"https:\/\/helenkuusk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=269"}],"version-history":[{"count":13,"href":"https:\/\/helenkuusk.com\/index.php?rest_route=\/wp\/v2\/portfolio\/269\/revisions"}],"predecessor-version":[{"id":1764,"href":"https:\/\/helenkuusk.com\/index.php?rest_route=\/wp\/v2\/portfolio\/269\/revisions\/1764"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/helenkuusk.com\/index.php?rest_route=\/wp\/v2\/media\/1688"}],"wp:attachment":[{"href":"https:\/\/helenkuusk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=269"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/helenkuusk.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=269"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}